Matveev Therapy
Legal documents
The terms, policies and notices that apply when you use this website, contact us or take part in online sessions. Find information about our work, payments, privacy and your rights in one place.
Choose a document
- 01
Terms & Conditions
Client AgreementThe scope of the work, session arrangements, payment structure, responsibilities and the terms of our agreement.
- 02
Refund & Cancellation Policy
How to cancel or move a session, request a refund and understand the cancellation rights that apply.
- 03
Privacy Policy
How 13PH LTD handles personal information, including sensitive information shared in messages and sessions.
- 04
Cookie Policy
Information about cookies and similar technologies, their purposes and the choices available to website visitors.
- 05
Website Disclaimer
The scope and limits of website information and the service, including statements about possible outcomes.
- 06
Emergency & Safeguarding Notice
Where to seek urgent help and when confidentiality may be limited for safety or safeguarding reasons.
Scope of the work
Matveev Therapy offers individual online deep therapy for adults. The work explores emotional experiences, recurring reactions and beliefs connected with a specific difficulty that is affecting everyday life. This may include anxiety, panic, fears or difficulties following a retreat.
You can begin by describing your situation in a message. If you decide to explore it further, a free online consultation lasts 45 to 60 minutes and includes a short written summary. Therapeutic work may begin during this meeting. Further sessions are agreed separately.
Paid work focuses on one agreed task, with a maximum of eight main sessions. The free consultation is separate. The format, fees, payment stages and applicable terms are explained before the first payment.
Professional boundaries
These sessions do not provide medical assessment, psychiatric care, diagnosis or prescriptions. They do not replace care from a qualified health professional where this is needed. No particular outcome or permanent resolution is guaranteed.
The service does not include organising, arranging or accompanying retreats or ceremonies. We do not provide instructions or recommendations about psychoactive substances, their use, sourcing or dosage.
Language of the documents
The English version is the legally binding version. Russian translations are provided for convenience and understanding. If the versions differ in meaning, the English version prevails, subject to any mandatory rights that apply.
If you need urgent help
This service is not emergency or crisis support. Messages are not monitored 24/7.
If there is immediate danger to life or you cannot keep yourself or someone else safe, call 999 in the UK. In England, for urgent mental health help that is not an emergency, call NHS 111 and select the mental health option.
For confidential emotional support in the UK and Ireland, call Samaritans on 116 123, free, at any time. Outside the UK, use your local emergency or urgent care service.